We aim to make ordering, evaluating, and returning equipment as straightforward as possible. Below is a clear outline of what you can expect when working with Jaybird.
5-Day Trial Period / Satisfaction Guarantee
Not sure if an Aquafog unit is right for your application? We strongly recommend starting with our trial period before placing larger orders.
- Try one unit at your location for up to 5 days after delivery
- Test performance in your real-world conditions
- No restocking fee if returned clean and in original condition
Simply keep the original packaging, evaluate the unit, and if it does not meet your needs, contact us for a return authorization.
Note: Shipping costs are not refundable. Trial period returns are limited to one unit per customer per year.
Shipping Information
Most orders ship quickly—often the same day or within 24 hours—because we maintain strong inventory levels.
- Parcel Shipments: UPS or FedEx Ground
- Freight Shipments: Larger units ship via freight carrier
- Expedited Options: Available within North America
- International Orders: Quoted upon request (wire transfer required)
Many customers rely on our fast turnaround to resolve urgent issues, and we work hard to get equipment out the door as quickly as possible.
Payment Terms
- Prepayment or credit card accepted
- Domestic Net 30 terms available upon credit approval
- International orders require bank wire transfer
- Quotes available via phone or email upon request
Returns & Refunds
Unopened / Unused Equipment (Up to 45 Days)
Equipment in original packaging may be returned for a full refund within 45 days. Shipping costs are not refundable.
Used Equipment (Within 30 Days)
Used equipment may be returned with prior authorization. A restocking fee of 5–20% may apply depending on condition. Returns are limited to two units per customer per calendar year.
Important – Turbo XE Return Packaging
Turbo XE units are shipped in two separate packages and must be returned in the same disassembled two-box configuration using the original packaging materials whenever possible.
Do not return the unit with the motor installed in a single box. Returning assembled equipment in one package can result in severe shipping damage due to the motor weight shifting during transit.
Please save all original boxes and protective packaging materials during the evaluation period. If the original packaging is unavailable, please contact us before returning the unit for proper return instructions.
Multiple Units (3 or More)
Large orders are not returnable if the equipment has been installed or operated. Before placing large (bulk) orders, we strongly recommend evaluating a single unit first to ensure the product is the right fit for your application.
Important – Large Order Returns
In limited situations, large quantity returns may be accepted only if the equipment remains in its original, unopened packaging.
Please contact Jaybird Manufacturing to obtain an RA # (Return Authorization Number) before returning any bulk order equipment.
Customized Equipment
Custom-built equipment is not eligible for return.