Policies

Policies & Shipping

VOLUME ORDER DISCOUNT

Large orders will receive discounts on the freight cost. This will automatically appear during the checkout process.

Ground Air
Orders above 4,000 USD 30% 15%
Orders above 7,000 USB 40% 20%
Orders above 11,000 USD 50% 25%

PAYMENT TERMS

We accept prepayment or credit card orders. Domestic purchase orders (Net 30) accepted upon credit approval. Orders outside the USA require payment via direct bank wire transfer. Rapid fax or email quotations are available upon request.

FREIGHT

Standard orders within North America are shipped via UPS Ground Delivery. Rush delivery is available via Next Day or Second Day Air. RSM units ship by common carrier. Overseas shipping costs are quoted upon request.

MOST ORDERS SHIP IN 24 HOURS

  • Turbo XEs: Ship in two boxes, some assembly required
  • Hydro 700s: Ship fully assembled
  • Mobile Units: Ship fully assembled

RETURNS

Call before shipping; all returns are subject to authorization. Products returned without a Return Authorization/RA# will not be accepted. No returns accepted after 30 days. A restocking fee of 5% to 20% may apply. Jaybird does not cover any of the return freight costs.

TRIAL PERIOD

Not sure if Aquafogs are right for you? We offer a 5-day evaluation period to ensure your satisfaction.

Simply order an Aquafog. Unpackage the equipment and save all the packaging materials. Set-up, test and evaluate it for up to 5 days. If the test fails, repackage the Aquafog and call us for a return authorization. Shipping costs will not be refunded; however, no restocking fee will apply as long as the equipment comes back clean and undamaged. This policy is limited to evaluation of a single unit.

TESTIMONIALS

Click here

SATISFACTION GUARANTEE

All factory direct customers have 30 days after date of purchase to ensure their satisfaction. Equipment that is returned due to customer dissatisfaction, will be eligible for a refund, less the freight costs and a restocking fee. The restocking fee ranges from 5% - 20% of the original purchase price, depending upon the condition of the returned equipment. Call in advance for Return Authorization before shipping.